The Operations Manager oversees daily operations to ensure efficiency, productivity, and quality across the organization. This role involves leading cross-functional teams, streamlining processes, and implementing strategies aligned with business goals. The Operations Manager ensures compliance with company policies and industry standards while driving continuous improvement and collaboration across departments. Working closely with senior leadership, they play a key role in optimizing performance and supporting long‑term growth.

Key Responsibilities

• Team Management & Leadership
• Lead, coach, and motivate collections teams (early‑stage, late‑stage, recovery, etc.).
• Set performance goals and conduct regular reviews for team members.
• Manage staffing, training, and succession planning.
• Collections Operations
• Develop and implement strategies for effective collections across delinquency stages.