Key Responsibilities

Operational Coordination

• Attend and facilitate daily operational meetings.
• Identify operational risks, service delays, and customer concerns.
• Monitor outstanding actions and ensure completion within agreed timeframes.
• Maintain alignment and communication between all operational departments.
• Escalate critical issues where necessary and drive resolution.

Customer Satisfaction Management

Ensure that customer satisfaction remains a key operational focus by monitoring and coordinating the following:

• Ensure actions are followed through to completion and not merely communicated via email or WhatsApp.
• Monitor emergency call‑out response times and ensure Service Coordinators meet the required response standards.
• Oversee scheduling and resource allocation to ensure technicians are deployed effectively.
• Coordinate with Procurement and S...