Reporting Line: CEO

Main Job Purpose:
The Operations Manager ensures the seamless execution of operational processes and service delivery, both internally and externally. This role encompasses overseeing project implementation, resource management, and the maintenance of service standards. Reporting directly to the CEO, the Operations Manager plays a critical role in aligning operational strategies with overall objectives and fostering organisational efficiency.

Minimum Desired Qualifications:

• Bachelor’s degree in Business Administration, Operational Management, or a related field


• ITIL Qualification


• Project Management Qualification


• Master’s Degree (Preferred)

Minimum Desired Experience:

• Proven 8+ years’ experience in operations management within the ICT sector


• Demonstrated leadership in managing multi-di...