Position Overview
Key Responsibilities:
Oversee visa application processing, document verification, and client coordination.Manage a team of administrative staff to ensure service excellence and compliance.Liaise directly with Japanese clients and stakeholders, understanding their specific needs and expectations.Coordinate with government agencies, embassies, and external partners for up-to-date visa regulations and documentation requirements.Improve operational processes, SOPs, and client handling procedures to enhance efficiency.Provide reporting and updates to management on operational KPIs and case progress.Handle escalations and resolve service-related issues with professionalism and sensitivity to cultural expectations.Requirements:
Japanese expatriate with the legal right to work in IndonesiaProven experience (7+ years) in operations, administration, or client services; prior work in visa/...