⏰ Full-time

Operations Manager - Infrastructure

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Two95 International

                    Location
                    📍 Kuala Lumpur, Malaysia
                

                    Posted
                    📅 June 18, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

We are seeking a highly skilled and proactive Operations Manager – Infrastructure to lead and manage infrastructure operations in a dynamic, x7 environment. The ideal candidate will have strong technical acumen, proven experience in managing critical incidents (P1/P2), driving Post-Incident Reviews (PIRs), and delivering exceptional customer service. This role demands leadership in managing remote teams and working within a managed services framework.
Key Responsibilities
Oversee day-to-day infrastructure operations ensuring high availability and performance.
Ensure adherence to SLAs, KPIs, and compliance standards.
Lead and drive P1/P2 incident calls with cross-functional teams.
Ensure timely resolution and communication to stakeholders.
Conduct and review Post-Incident Reports (PIRs) with root cause analysis and preventive actions.
Act as the primary point of contact for customer escalations.
Build strong r...
                

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Job Details

⏰

Employment Type

Full-time

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