Company: Thientu BPO
Location: 145B Nguyễn Đình Chính, Ho Chi Minh
Department: Operations
Reports To: Senior Operations Manager
Working Time: Monday đến Saturday, 08:00 đến17:00
Operational Availability: 24/7, 365 days (rotational teams)

About the Role

The Operations Manager plays a critical role in overseeing the daily operations of Thientu BPOs call center services. This position requires strong leadership, operational expertise, and the ability to balance service quality with efficiency in a high-paced environment. The ideal candidate has experience managing large teams, improving customer satisfaction, and ensuring operational excellence across multiple communication channels.

Key Responsibilities & Time Allocation

1. Team Leadership & Management (30%)

• Recruit, train, ...