Description

Operations Manager – On-site, Cape Town

At Concentrix, we power the world’s best brands through exceptional customer engagement and business performance. We are looking for an experienced Operations Manager to lead service delivery for a key client in the mutual life, pensions, and investment sector.

In this role, you will be responsible for overseeing day-to-day operations, driving performance, leading frontline leadership teams, and ensuring the delivery of high-quality, compliant, and customer-focused services. You will play a critical role in managing operational performance across customer support and back-office activities linked to life insurance, pensions, retirement solutions, and investment servicing.

The ideal candidate brings strong people leadership, operational discipline, stakeholder management, and experience working in a regulated environment. You will work closely with client partners and internal ...