JOB TITLE : Operations Manager Corporate Cards

TERM : 12 months

REPORTS TO : Head of Corporate Cards

RELEVANT EXPERIENCE

• 10 years experience in the cards / financial institution space
• Experience in card operations, including onboarding, card issuance, and post- issuance support

MANDATORY REQUIREMENTS

• Local experience in the UAE / GCC region
• Proficiency in English
• Experience with operational usage of a CMS - Fiserv

PURPOSE OF THE PROJECT

The project involves providing support for the Commercial Cards Operations and Sales Support across the UAE market. This includes managing / executing the onboarding of new customers, managing card issuance, and providing post-issuance support such as blocking / unlocking cards, handling declines, and managing chargebacks

Key Activities

Core Responsibilities and Accountabilities