Job Description
JOB DESCRIPTION
We are seeking an experienced Operations Manager to drive operational excellence for our client in the wound care management software space. This role will focus on building and optimizing processes, managing SaaS tools, and ensuring smooth cross-functional collaboration. The ideal candidate thrives in fast-paced SaaS environments and has a strong background in process improvement, data analysis, and technical tooling. We are looking for a highly analytical and process driven individual to establish SLAs, optimize existing processes, and create new process flows where gaps are identified. This person will have the opportunity to help scale a growing organization during a time of unprecedented growth.
Responsibilities
1. Process optimization and efficiencies:
• Map and streamline internal processes across departments (sales → onboarding → billing → support).
• Identify bottlenecks in customer lifecycle and implement automation or tools t...