Oversee overall branch operations, including team supervision, petty cash approvals, and technician coordination through daily briefings and regular meets to foster team bonding.
Build and maintain strong client relationships through regular visits, lead generation via existing clients, organizing awareness campaigns, and promptly addressing complaints within the minimum turnaround time (TOT).
Conduct service-level reviews and share updates on new products during client interactions, ensuring continued engagement and satisfaction.
Organize demonstrations at client locations and coordinate Safety, Health, and Environment (SHE) initiatives for the branch.
Review and approve Credit Note (CN) cases in compliance with company policies.
Perform monthly audits and maintenance of machinery/equipment, and oversee audits of branch assets, including those held at or retrieved from client sites (es...