Operations Manager Operations: Client Services & Delivery Bedford Full time and Permanent £45,000 - £50,000 Purpose of the role: To provide relevant, up-to-date STEM skills for the present and future global workforce. Role Purpose: 1. Evolve and develop strong and efficient foundations across Client Services and Delivery functions to enable scale. 2. Managing Client Services and Delivery teams to support and deliver high quality learning: • Ultimate accountability for client satisfaction • Creating strategy for further evolution of process, planning and delivery of programmes • Nurturing team to high performance Responsibilities: • Process workflows • Client/ Delivery Partner/ Employee lifecycles • Projects • Budget/ Financial Management (incl. sign off) • Line management/ Matrix Management • Stakeholder relationships- internal & external Deliverables: • Operations Strategy with KPIs aligned to overall strategy. • Consistent, efficient, operational plans for Client Services. • High per...