Lead the dynamic operations team at Opendoor as a Manager in Toronto. Drive team performance while innovating with AI tools and improving workflows in a fast-paced environment.
In this hands-on management role, you'll develop and oversee a team of Operations Specialists. Your responsibilities include managing team performance, ensuring service-level agreement (SLA) compliance, and collaborating across departments. Additionally, you play a crucial role in shaping operational processes and leveraging technology to enhance efficiency.
Key Responsibilities:
• Lead and develop Operations Specialists for optimal workflow
• Own team performance and manage throughput effectively
• Design workflows with AI tools for efficiency and accuracy
• Provide support for complex escalation cases
• Collaborate with various teams including finance and R&D
Requirements:
• Experience managing operations in high-volume settings
• Proficiency with AI tools and technology
• Stro...