Lead the Contact Center at MedicAlert Foundation Canada as an Operations Manager. Focus on operational efficiency, mentoring your team, and cultivating accountability to support strategic growth initiatives.
In this pivotal role, under the Interim Associate Vice President, Operations, you will enhance performance metrics while ensuring customer satisfaction through effective management of daily operations. Your expertise will inform data-driven decisions and optimize team dynamics, alongside nurturing a culture of continuous improvement and performance accountability.
Key Responsibilities:
• Oversee team dynamics and overall performance in the Contact Center
• Develop and manage key metrics for customer acquisition and retention
• Foster a data-driven decision-making culture within the team
• Conduct detailed operations analysis for meaningful management insights
• Manage onboarding and training processes for new team members
Requirements:
• 7+ years of manag...