Achieve or exceed customer(s) requirements by using in an efficient manner all the resources that report to him. (People & equipment)
Achieve or exceed operational targets, such as scrap, OTD, productivity & quality, without exceeding the expected manufacturing costs.
Response in a timely manner of any customer complaint or IAR issued to his area. He must lead a deep investigation for every complaint to detect root causes & avoid recurrence of the problems.
Optimize the usage of overtime.
Find ways, in conjunction with PLM, to increase margin of the account.
Assure that the personnel that reports to him follow the guidelines & procedures requested by IS0 9000, TL 9000 & ISO 14000 systems.
Reduce turnover within his team (hourly & non-hourly personnel).
Develop a continuous improvement culture within his team. Also, he is responsible for ...