Position Overview
Key Responsibilities
Connectivity Operations & Support
Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections. Provide operational support for GSIP platforms to ensure stable voice and video communication. Operational support for SASE – Traffic routing/Network Security/User Policy/VPN - Secure remote access. Support for Factory Network – Factory request for network policy/user Policy/segregation request. Monitor service performance and coordinate issue resolution with stakeholders. Handle Escalations and Prioritize service-related requests Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met. Project Management – Support Communication and timeline completion Infrastructure Automation and Improvement
Identify opportunities to a...