⏰ Full-time

Operations Implementation Analyst

🏢

Zurich Insurance Company

                    Location
                    📍 Kuala Lumpur, Malaysia
                

                    Posted
                    📅 June 09, 2026
                

                    Work Type
                    ⏰ Full-time
                

Position Overview

Purpose
Undermoderatesupervision,thisrolehasresponsibilityfortheadministrationofcontracts withoutsidevendorsinlinewiththefunctionsmanagementstrategy.Reviewingvendor performanceincludingservicelevelsanddataanalysisfortrendsandopportunitiesfor improvements.Actsasapointofcontactforresolutionofoperationalandtechnicalissues associatedwithvendors.Monitorstheday-to-dayrelationshipwithvendors.Supportsthe overalloperationsimplementationfunctionwhichincludesexecutionofday-to-day operationsinselectedpolicyrelatedprocessesanddeliveringchangeinitiativesforthe functionororganization.Rolewillhaveresponsibilitiesinoperations,data analysis/analyticsandbusinessanalystareaswhichincludeuserstoriesdevelopment and testing.
KeyResponsibilities

OperationsVendorManagement
Maintaineffectivevendorrelationshipsandmonitorperformanceagainstagreed KPIs and service levels.

Manageday-to-dayoperationalmattersandescalationsforoutsourcedservices such as r...
                

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Job Details

⏰

Employment Type

Full-time

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