Overview We are seeking an experienced Operations General Manager to join our team and support our continued growth. The ideal candidate will bring extensive experience in retail and software development operations, along with a proven track record in senior management. This role requires close collaboration with leadership teams to deliver on strategic and operational objectives. Exceptional communication, organizational, and leadership abilities are essential for success. Responsibilities Strategy: Drive strategy by setting operational efficiency goals, establishing policies that align with company culture and vision, and defining and achieving annual and quarterly OKRs. Manage daily operations: Responsible for managing senior and middle management, ensuring operational processes and client requirements are met; oversee project delivery and business-as-usual activities in line with contracts and agreed standards; key focus areas include capacity planning, sprint/release planning, est...