The Role: We are looking for a hands-on and responsible Operations Executive to lead the daily operations of our fast-paced car detailing business. The ideal candidate is a proactive problem-solver who can maintain high standards of workmanship while ensuring a seamless experience for our customers. Key Responsibilities Operational Excellence:
Oversee daily workflow, manpower allocation, and job scheduling to ensure timely delivery of all vehicles.
Quality Control:
Supervise the quality of detailing, coating, and PPF services to ensure they meet our premium company standards.
Team Leadership:
Manage staff attendance, performance, and productivity foster a culture of discipline and service excellence.
Customer Care:
Act as the primary point of contact for resolving customer feedback and ensuring a 5-star service experience.
Resource Management:
Monitor inventory levels, manage supplier relationships, and coordinate material orders.
Strategic Improvement: