Position Overview
The Operational Effectiveness Manager develops, implements, and sustains the IQVIA Channel & Specialty Data Services (CSDS) Quality Management System (QMS), ensuring products and services meet customer, regulatory, and audit requirements.
Leads quality assurance initiativesManages SOC 1 Type 2 and SOC 2 Type 2 third-party auditsConducts and oversees internal audits to maintain ongoing audit readinessDrives continuous process improvement across CSDS functions by identifying risks, strengthening controls, and improving operational efficiencySupports and may lead responses to customer RFPs and IT security assessmentsEnsures IQVIA quality controls, standards, and governance practices are accurately represented to internal and external stakeholdersKey Responsibilities
Develops, oversees, and monitors implementation of quality standards, procedures, and controlsConducts and manages internal audits of...