Key Responsibilities

• Lead daily operations for deployment across multiple sites
• Oversee installation, commissioning, and maintenance of automation systems
• Ensure timely delivery of projects in line with client requirements
• Manage field service engineers and technicians
• Develop preventive maintenance schedules and service SOPs
• Ensure SLA compliance and minimize downtime of deployed robots
• Lead and manage operations, service, and support teams
• Plan manpower allocation based on project and maintenance needs
• Drive performance management and team development
• Identify inefficiencies and implement process improvements
• Monitor operational costs, including manpower and logistics
• Optimize resource utilization and vendor management
• Act as key point of contact for operational matters with clients
• Ensure high customer satisfaction and service qualit...