Operations Director - Professional Services

21 Mar

Reporting to the global COO in London, this position will be responsible for all operational change programmes activity in Cayman.

We're looking for someone with 10yrs+ experience, a management consulting / process engineering or six-sigma background and a track record of delivering large, complex programmes of work in a mid-to-large services business environment. Someone who has operated as an Operations Director / Programme Manager or Senior Project Manager in this type of environment would be ideal.

Key responsibilities;

Core Business Team

• Day-to-day management of core business teams, providing coaching, mentoring and development

• Achieving project KPIs including average opening time, data precision billing fulfilment and account receivable aging

• Re-engineering of onboarding and billing processes

• Improvement of operational metrics including speed and cost of ...