Overview

Operations Director (New Business & Offshore Transition) Role Purpose: To provide strategic oversight, governance, and performance management during new client implementations and/or the transition of operational delivery to offshore locations. The role ensures continuity of service, protects commercial outcomes, maintains strong client relationships, and manages the retained onshore function responsible for governance, vendor management, and operational assurance.

Experience

• Senior-level contact centre or service delivery experience


• UK Financial Services including FCA regulated activities


• Leading offshoring or multi-site transitions


• Vendor, BPO, or offshore partner management


• Managing financial and operational performance during change


• Client relationship management

Skills & Personal Attributes

• Strong communication across dist...