Operations Customer Expert, SNS Ad Operations (Korean Speaker) - Penang, Malaysia

Work-from-Home available based on performance.

Working Hours

Rotational between 7am to 11pm (9 hrs/day, 1hr lunch, 30-min break), 5 days/week.

Job Overview

Join our team supporting the world’s largest Social Media platform. You will provide B2B advertising operation support, manage marketing performance, and offer tailored solutions to maximize ad efficiency for Korean-speaking clients.

Key Responsibilities

• Ad Operations Support: Manage B2B advertising operations and track marketing performance for a global SNS giant.
• Technical Troubleshooting: Resolve a wide range of issues, from basic inquiries to complex technical troubleshooting.
• Strategic Solutions: Provide customized solutions and optimizations to maximize clients' advertising ROI.
• Omnichannel Support: Handle cust...