Operations Customer Expert Italian Market

Location: Lisbon, Portugal

About the Role

This position belongs to a leading international hospitality brand founded in France in 1990, built around the idea of offering comfort, welcoming design, and great prices. The group has grown threefold in the past decade and now operates more than 865 hotels in 17 countries.

Your Mission

You will deliver high-quality customer support for Italian speaking guests, handling inquiries across voice and email channels and ensuring a professional, personalized booking experience. Working alongside international colleagues, you will help drive guest satisfaction, loyalty, and revenue performance in the Italian market while supporting the UK team when needed.

What You'll Do

You will:

Provide an outstanding reservation and customer experience, accurately matching guests needs to available products and offers.

Respond to questions about hot...