Assist in responding to sales team inquiries on trading and account matters, including client account setup, system access, rebate claims, and commission clarifications; escalated inquiries to the Backend Operations Team when needed.
Assist in maintaining and updating the client database, ensuring timely and accurate data entry.
Knowledge Management & Process Improvement
Assist in maintaining and updating sales SOPs, toolkits, and client onboarding documents to reflect the latest processes and standards.
Assist in preparing performance reports related to sales support operations for management review when necessary.
Research and suggest ideas to improve team efficiency when required.
Cross-Department Coordination
Coordinate with the Marketing team to support campaigns and promotions, ensuring consistent execution and accurate cli...