Position Responsibilities

• Analyze contact center performance data and deliver insights that inform business strategy.

• Drive improvements that enhance customer service operations, efficiency and processes.

• Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.

• Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

• Bachelor's degree.

• 2+ years of experience in data analysis or business intelligence.

• Advanced Microsoft Excel, SQL and Power BI experience.

• Excellent communication, analytical and organizational skills.

• Robotic Process automation (RPA) a plus.

• Uline does not participate in the H1-B lottery.

Benefits

• Comple...