Position Overview
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.
Essential Functions
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone. Reviews, researches and/or enters data in various systems to support respective functional area. Compiles data and provides various regular and adhoc reports to management for review and determination. Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues. Assists management with Business Control Self Assessment (BCSA) a...