Operational Support Specialist (Electricity + Gas)
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Responsibilities
Client Activation & Functional Analysis
Lead onboarding processes for new clients, ensuring correct adoption of the QUIXOTIC platform.
Analyze client operational needs (especially in gas and electricity billing) and translate them into clear system configurations.
Support clients during their initial usage phase, resolving questions and ensuring operational stability.
Build strong relationships with client teams, acting as a functional reference throughout their lifecycle.
Operational Support & Issue Resolution
Provide daily operational support to energy retailers in electricity and gas processes.
Analyze incidents related to contracts, tariffs, ATR processes, billing, and regulatory data.
Validate information across systems and dete...