About the role

The Operational Key Account Manager serves as the primary operational point of contact for assigned customers within APAC. This role is responsible for managing customer relationships, support spot quote submission and translating operational requirements into execution, driving service excellence, and supporting continuous improvement initiatives in partnership with internal DP World teams.

Key Accountabilities

• Build and maintain trusted relationships with customers in APAC, serving as the primary adhoc projects/spot quotes & operational contact and escalation point.
• Clarify, negotiate, and formalize customer operational requirements and service expectations.
• Design and implement customer‑specific operational solutions to drive satisfaction, loyalty, and cost optimization.
• Serve as subject matter expert on DP World services, supporting new business opportunities and customer g...