Position Overview
Time Type:
Full Time
Operational Key Account Manager (OKAM)
As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customer’s organization to identify and build relationships at all levels
Work across DSV’s network and divisions to maintain and grow share of wallet
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes Provide clients with market insights to best predict and maneuver market challenges Create, maintain and update SOPs
Lead client onbo...