Responsible to work with Markets leadership to deploy the OpEx strategy and manage a small team.
- Responsible to drive actions actions through the identification and completion of improving projects, utilizing problem solving methodologies to achieve Operational Excellence / Service Excellence targets and financial benefits
- Responsible for ensuring that BPMS is executed consistently across the assigned scope
- Responsible for coaching Green Belts and Kaizen Leaders in improvement projects, ensuring adherence to problem solving methodologies and project governance standards (after being trained in those programs).
- Responsible for driving the Think Customer cultural transformation in IO
- Adopt and expand the CX assets in day-to-day activities and interactions
- Support driving cultural change, use of data driven tools and methodologies, and making visible the outcomes of each project and initiative
- Deliver training to support and drive Operational e...