Role Responsibilities

Reporting to the Manager, Operational Excellence and Digital Transformation, the Operational Excellence Advisor functions as an internal consultant, leading the planning, evaluation, and implementation of business process improvements within the department. The role partners with business areas and project sponsors to identify key business drivers, requirements, and process improvement opportunities, and to design and implement future state processes that enhance service delivery and performance.

The position supports the design, delivery, and sustainment of operational excellence initiatives across the organization by leading projects from problem identification through implementation and review, with a strong focus on change management and adoption. Acting as a project lead and facilitator, the Advisor works closely with leaders and frontline teams to analyze current processes, challenge existing practices, and recommend innovativ...