Accountabilities
1. Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2. Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans. Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3. Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4. People leadership: build engagement of trainers, coaches and operational leaders, deploy retention pl...