Drive operational excellence as an Operational Account Manager for United in London’s Cleaning Industry. This role emphasizes customer-first strategies to boost service quality and revenue.
You'll serve as United’s liaison, addressing customer needs while implementing operational strategies that enhance efficiency and performance. The successful candidate will manage escalations, conduct business reviews, and lead improvement initiatives, allowing customers to experience unparalleled service. Collaboration with internal teams will be crucial for meeting and exceeding expectations on service delivery.
Key Responsibilities:
• Serve as the primary contact for customer relationship management
• Oversee performance metrics and operational standards
• Facilitate communication between customers and internal teams
• Manage financial activities for assigned accounts
• Implement training programs for staff and partners
Requirements:
• Degree in Business Administration ...