**Job Identification:** 210326
**Job Category:** Development
**Job Schedule:** Full time

As an Operation Training Manager, your role is fully embedded in daily hotel operations. You are directly responsible for driving service excellence and sharpening the functional capabilities of all guest-facing departments by actively delivering on-the-floor training, upgrading team members' knowledge, and ensuring that Hilton’s premium service standards are flawlessly executed at every guest touchpoint.

+ Directly upgrade the knowledge and skills of operational team members regarding hotel products, luxury services, and guest engagement techniques.
+ Conduct continuous on-the-floor coaching and practical training to ensure front-of-house departments deliver standard-setting guest experiences.
+ Support departments in developing cutting-edge functional excellence, transforming standard service into memorable guest touchpoints.
+ Partner deeply with operational d...