Position Overview
Job Description - Provide direction and lead the implementation of strategic initiatives that align with the company's vision, mission, and values.
- Collaborate with team to review operational performance and identify improvement opportunities.
- Familiarize with Chinese Restaurant models, policies, standard operating procedures and processes.
- Assist in recruiting, training, and supervising food & beverage and kitchen staff.
- Develop marketing strategies and promotions, creating a year-long plan for all outlets to increase visibility and sales.
- Address guest concerns and complaints promptly and professionally.
- Monitor guest feedback and implement improvements to enhance guest satisfaction.
- Foster a customer-focused environment and encourage staff to exceed guest expectations.
- Maximize revenue while maintaining control over labor expenses and other operational costs.
- Monitor revenue and expenses, i...