The Operations Manager is responsible for leading and managing end-to-end operations in a 24/7 environment, ensuring seamless execution, service excellence, cost efficiency, and team performance. This role oversees a large team comprising Supervisors, Customer Service Officers, Team Leads, and Logistics Assistants, driving operational discipline, workforce planning, safety, and continuous improvement to meet business and customer requirements.

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

• Operational Leadership
  • Lead and manage daily operations across all shifts to ensure uninterrupted 24/7 service delivery
  • Develop and execute operational plans to meet service level agreements (SLA), productivity, and quality targets
  • Monitor operational performance, identify gaps, and implement corrective actions...