Responsibilities

• Assists in monitoring staff discipline, professionalism, and compliance with company policies.
• Coordinate and administer staff training and development programs.
• Maintain training records and monitor training completion status.
• Manage customer feedback and complaint resolution processes.
• Monitor service quality and customer experience across all branches.
• Prepare reports and recommendations for service quality improvement.
• Monitor branch appearance, cleanliness, safety, and maintenance requirements.
• Conduct branch inspections and follow up on corrective actions.
• Prepare reports for the Chief Staff Officer.
• Track action plans, improvement initiatives, and branch performance indicators.
• Coordinate communication and follow up actions between branches and management.
• Perform any other duties and special projects assigned by the Chief Staff Officer.
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