Job Description

The Operation Excellence Supervisor is responsible for supporting process improvements, ensuring compliance, and helping branches and delivery teams work more efficiently. This role includes creating and delivering training, providing real-time support to operations staff, and assisting with the rollout of new policies and procedures.

The supervisor also monitors delivery performance through audits and helps identify areas for improvement. This position is key to maintaining high standards in daily operations and supporting continuous improvement across the organization.

Responsibilities

• Develop and implement a comprehensive training and development strategy to enhance the operational capabilities of delivery branch personnel.
• Design and produce training materials, guides, and resources to support learning initiatives.
• Conduct regular refresher training sessions focusing on top operational challenges to reinfo...