Requirements

• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic understanding of financial operations, KYC procedures, and compliance requirements is a plus.

Responsibilities

• Provide professional and timely support to clients via live chat and email.
• Respond to client inquiries regarding products, platforms and account-related matters.
• Address and resolve customer complaints, feedback, and service issues efficiently.
• Maintain accurate records of client interactions, feedback, and service issues.
• Process client deposits and withdrawals.
• Perform KYC (Know Your Customer) verification.
• Maintain and update client account records.
• Support internal documentation and requirements ensuring all records comply with company standards.
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