Job Description

We are looking for Customer Service Representatives for a Hotel Reservations Account to assist guests with booking inquiries, modifications, and cancellations. You will provide accurate information and ensure a smooth and pleasant experience for travelers.



Key Responsibilities:

-Handle inbound customer inquiries via phone, chat, or email

-Provide accurate information on hotel availability, pricing, and amenities

-Assist customers with making, modifying, or canceling reservations

-Resolve questions or concerns efficiently and professionally

-Document all interactions and booking details in the system

-Escalate complex issues to supervisors when necessary

-Maintain service quality, productivity, and customer satisfaction metrics



Work Schedule & Training:

-Shifting schedules, including nights, weekends, and holidays

-Comprehensive paid training on hotel reservation processes...