Position Overview
Job Description
- Assist the client with first and second level support on workstations, mobility devices
- Assist with infrastructures (installations, replacement, change, relocation, removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad, iPhone,) in case of software incidents
- Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
- Always demonstrate excellent customer service
Qualifications
Technical/Business Skills
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, ...