Position Overview
- Ensure of the right troubleshooting and proper recommendation to fix the reported problem/s.
- Report update on assigned schedule services in a daily basis.
- Provide recommendation for all reported concerns except Premiere warranty and our of scope areas.
- Provide acknowledgement, timely and regular update/feedback.
- Inquire with Premiere Lenovo for the recommended parts.
- Remind coordinators for prepared work permit and entry pass for each assigned tickets.
- Ensure to inform clients that he is on the way for the service request.
- Remind customers to anticipate surveys from Lenovo.
- Assist Co-field engineer and in house engineers inquiry if in need of assistance onsite for technical concerns.
- Assist additional concerns or additional schedules along the way.
- Accomplish Daily Report, Petty submission/Liquidations and Monthly KPI.
- Accomplish monthly training and refresher course.
- Amo...