The Greet Hub Concierge Manager is a pivotal role that combines exceptional customer service, leadership, and operational excellence for a leading Hospitality client. As the Onsite Manager, you will oversee the Concierge and Switchboard team, ensuring they provide white-glove service to employees and guests while maintaining professionalism and enthusiasm.

This role is highly visible within the onsite operations and plays a critical part in client relations, project management, people management, and communications. You will be responsible for leading three dynamic teams while fostering the client relationships, and driving operational excellence between the two by creating and implementing Standard Operating Procedures (SOPs) and supporting facilities requests.

As the go-to resource for team members and clients alike, the Manager leads by example: taking initiative, managing administrative tasks, promoting concierge services through tabling events, and representing...