Position Overview
Job Details
Onsite IT Technician
Job Description
Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.
Job responsibilities Provide support that consistently meets or exceeds Customer expectationsIdentify, analyse, and repair product failures. Order and replace parts as neededSupport and maintain user account information including rights, security and systems groupsReceive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessaryProvide troubleshooting and problem resolution...