Job Role: - Onsite IT Support Lead Manager

Job Location: - United Kingdom

Experience: -10+ Years

Job Roles & Responsibilities: -

• Lead and manage onsite IT support operations across regional offices.
• Oversee ticket resolution, ensuring SLA compliance and handling escalations.
• Deliver VIP white-glove support for executives and manage AV/VC services for events.
• Align with global IT teams to ensure standardized processes and compliance.
• Oversee device provisioning, configuration, inventory control, and asset management.
• Supervise onboarding/offboarding activities in coordination with HR, Security, and Infra teams.
• Guide creation and maintenance of SOPs, documentation, and audit readiness.
• Provide hands-on technical leadership, mentoring, and act as primary escalation point.
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