This role is responsible for delivering exceptional customer service experiences, including accurate, timely, and effective communication and execution of relational and transactional activities among internal and external customers. 
 
Your day-to-day... 

+ Engage in communication platform, including but not limited to, CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication post-setup and throughout the customer lifecycle. 

+ Interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions. 

+ Interacting with customers and cross-functional associates through handling customer requests, research, and preparing management reports and spreadsheets. 


+ Perform account receivable activities including payment processing, collection activities in relation to past due accou...