Position Overview
The Opportunity
Serve as the global technical expert for Oncology-related service issues, providing advanced troubleshooting and guidance to field service teams.Collaborate with regional service leaders to identify and address market-specific needs and opportunities.Act as the primary point of contact between the field and internal Quality, Regulatory, and Operations teams for Oncology-related matters.Lead or support root cause investigations, CAPA development, and quality improvement initiatives related to Oncology products and services.Develop and deliver technical training, documentation, and best practices to enhance field service capabilities.Monitor and analyze service performance metrics to identify trends, risks, and areas for improvement.Participate in cross-functional projects aimed at product lifecycle support, new product introductions, and service innovation.Represent the service functi...