Overview

We are seeking a strong Onboarding Manager to lead and execute customer onboarding in the US. This role manages a small onboarding team (2–3 people) and is hands-on with deployment, configuration and training. The role owns US onboarding as part of its scope (part-time) and works closely with PSMs, Sales, Support, and Product/R&D to ensure onboarding is executed consistently, risks are identified early, and customers reach value quickly.

What will you do

• Own and manage the end-to-end onboarding journey, from post-signature handoff through onboarding closure.
• Lead and develop a team of 2–3 onboarding specialists.
• Guide and oversee technical deployment, configuration, and activation during onboarding.
• Deliver and support technical onboarding and product training for customers and partners.
• Ensure onboarding journey compliance, identifying at-risk onboardings and driving mitigation plans.