Elevate your career with White Cap as an On Site Solutions Associate. Deliver exceptional service by managing customer relationships and ensuring product implementations run smoothly.
In this role, you will be pivotal in executing service commitments and addressing customer needs effectively. You are charged with coordinating the timely setup for new customers, following up on orders, and maintaining a comprehensive product knowledge base to enhance customer interactions. Your role in promoting products and managing escalations will be key to improving service outcomes.
Key Responsibilities:
• Coordinate timely setup of customers in the program
• Maintain up-to-date product knowledge for customer service
• Serve as the contact point for issues during product implementation
• Document visits and track service metrics for management reviews
• Support external marketing initiatives and promote product services
Requirements:
• High school diploma or GED is strong...